Hilton Charlotte Airport

When we arrived at Charlotte Douglas after 24 hours of traveling, we found the hotel shuttle very easy. John was very informative and answered any questions that we had. The hotel staff were very friendly and greeted us with smiles. Our room was perfect and we enjoyed our stay. Would definitely come back and recommend to anyone visiting Charlotte.

We were staying overnight after not being able to grab our bags in Charlotte and Tony at the front desk took such good care of us! He made sure we had toothbrushes and toothpaste and that they were delivered to the room for us since our bags were stuck in the airport! This is a beautiful Hilton on a gorgeous property!

I had an excellent experience thanks to Tony the front desk employee. From the moment I arrived, they were welcoming, friendly, and incredibly professional. They handled everything efficiently, answered all my questions with patience, and made the entire process smooth and stress-free. Their positive attitude and willingness to go above and beyond truly stood out. It’s clear they take pride in their work, and they made a great first impression for the organization. Outstanding service all around!

Tony provided excellent Customer Service while checking in my group of employees. David the Shuttle Driver saw me carrying a heavy load & he helped me carry my things up to the room without hesitation. The Heat went out in my room and Anthony the front desk Supervisor transferred me to a new room with heat & was very kind & pleasant. Ms. Olga served my team dinner and she was phenomenal, such a joy! Subodh in the kitchen made me & my team the Best Omlettes. Thanks you!

Overall, my partner and I had a very pleasant stay at this hotel. Check-in was smooth, accessing our room was very simple, and the staff were incredibly helpful with all of our needs. All special requests (extra towels, forgotten toiletry items, and maintenance services) are available via online means, which was helpful on several occasions. By simply scanning a QR code and inputting our room information, we quickly (in under 10 minutes from the time of request) received the assistance we needed. Additionally, the shuttle service to the Charlotte airport was a fantastic means of reaching our flights on time. The staff's knowledge of traffic patterns and airport wait times helped us schedule the appropriate time of our departure from the hotel and reduced needless waiting within the terminal.

Upon our arrival, we had questions, we met Tony who was the only Customer Service Representative at the Front Desk. He answered our questions politely and he exemplifies the qualities of an excellent customer service. He was very patient and answered all questions professionally. He speaks politely and smiles with the customer. My husband and I, felt very comfortable speaking with Tony. I am a stickler and who who expects to get great customer and Tony did no disappoint us. Overall, we had a great experience dealing with him. Quality customer service is of utmost importance to any Organization to grow, be profitable and successful, Tony is an Asset. He displayed great professionalism by providing quick, friendly and efficient customer service. Kudos Tony!!!!

I was a guest Monday, February 23-28. We were treated very kindly. The room was clean and fresh smell. The gym equipment was nice but we did not use. The restaurant breakfast was good, Raqueal, was our waitress and was pleasant, attentive and made us feel like we were at her home. The line cook, Subodh made my omelette perfectly. I enjoyed my stay.

We stayed here before an early morning flight to California. The hotel is lovely and seems to be quite new. The room was very nice and clean. We were on a lounge access floor, and were able to have a glass of wine, some cheese and crackers, and other snacks. The staff in the lounge was lovely (Lorraine?). John Hadeem provided our airport transportation - he was charming, timely and took care of our bags. Highly recommend.